What Information May Be Collected?

We may collect information directly from you, generate it through your activity, or receive it from authorised service providers.

Identification and contact details

Information used to identify or communicate with you may include:

  • Full name
  • Date of birth
  • Gender and nationality
  • Email address
  • Mobile telephone number
  • Residential or mailing address
  • Account username or profile details
  • Preferred communication language

Technical and browsing data

Certain information may be generated automatically when you use the website or application, including:

  • IP address
  • Device type and device identifiers
  • Browser version
  • Operating system
  • Screen size and display settings
  • Language and time-zone settings
  • Login times and session duration
  • Pages viewed and links selected
  • Referring website or advertising source
  • Error reports and performance data

Communications and account activity

We may also keep records of:

  • Messages sent to customer support
  • Complaints and dispute correspondence
  • Responses to surveys or feedback requests
  • Security alerts
  • Changes made to account settings
  • Communication and marketing preferences

We do not intend to collect information that is unrelated to the operation of the platform or our legal responsibilities.

How Is Information Collected?

Personal data may be collected through several channels.

You provide information directly when you:

  • Send a message to customer support
  • Submit a complaint
  • Join a mailing list
  • Respond to a survey
  • Change your communication preferences

Information may also be collected automatically through:

  • Server and application logs
  • Cookies
  • Analytics tools
  • Fraud-prevention systems
  • Device-recognition technologies
  • Security-monitoring services

In some circumstances, information may be received from payment providers, identity-verification services, financial institutions, regulatory bodies, or other authorised partners.

How Do Cookies and Similar Technologies Work?

Cookies are small data files placed on a browser or device. They help the platform operate correctly, remember selected settings, measure performance, and protect accounts.

The website may use the following categories of cookies:

  • Essential cookies. Support login sessions, account authentication, security controls, and other functions necessary for the platform to operate.
  • Preference cookies. Remember language, region, display settings, and other choices made by the user.
  • Analytics cookies. Provide information about page visits, loading speed, technical errors, and general navigation patterns.
  • Security cookies. Assist with detecting suspicious logins, automated requests, fraud, or attempted misuse.
  • Marketing cookies. May be used to measure promotional campaigns or display content based on user interests, where permitted.

Third-party tools, such as analytics, chat, payment, or embedded-media services, may place their own cookies. Their processing practices are governed by their respective privacy notices.

Why Do We Process Your Data?

We process personal information to provide, manage, and protect our services.

Data may be used to:

  • Create and administer user accounts
  • Confirm identity, age, and eligibility
  • Process deposits, withdrawals, and other transactions
  • Respond to support requests and complaints
  • Send account, payment, and security notifications
  • Maintain website and application performance
  • Personalise selected settings and content
  • Establish, exercise, or defend legal claims

We may also analyse aggregated usage information to understand how the platform performs and where improvements are required. Wherever practical, this analysis may use anonymised or grouped information rather than directly identifiable data.

When May Information Be Shared?

We do not sell personal data to unrelated organisations for their independent marketing purposes.

Information may be shared only where there is a legitimate operational or legal reason. Recipients may include:

  • Website-hosting and cloud-service companies
  • Customer-support and communication providers
  • Cybersecurity and fraud-prevention specialists
  • Analytics and technical-performance providers
  • Professional advisers, including lawyers or auditors
  • Regulators, courts, or law-enforcement authorities

Service providers should receive only the information necessary to perform the relevant task. Where appropriate, agreements are used to restrict how they may process or disclose personal data.

Where information must be processed outside Nigeria, appropriate safeguards may be applied in accordance with relevant data-protection requirements.

How Long Do We Keep Personal Data?

Personal information is not intended to be retained indefinitely.

The applicable retention period may depend on:

  • The purpose for which the information was collected
  • Fraud-prevention needs
  • An unresolved complaint or dispute
  • Regulatory or legal retention periods
  • The need to establish or defend a legal claim

When data is no longer required, it may be:

  • Securely deleted
  • Anonymised
  • Aggregated
  • Removed from active systems
  • Retained in restricted archives where legally necessary

Closing an account does not always result in the immediate deletion of every record. Certain information may need to be retained to meet legal, financial, regulatory, or security obligations.

How Is Personal Information Protected?

We use technical and organisational safeguards intended to reduce the risk of personal data being lost, altered, disclosed, or accessed without authorisation.

Security measures may include:

  • Encryption during transmission
  • Encryption or protection of stored records
  • Firewalls and intrusion-monitoring systems
  • Restricted employee permissions
  • Multi-factor authentication
  • Secure account-verification procedures
  • Regular software updates
  • Data backups and recovery systems

Access to personal data is limited to authorised individuals who require it for a valid business purpose.

No digital system can guarantee complete protection against every threat. Users should also take reasonable precautions by:

  • Creating strong and unique passwords
  • Keeping login credentials confidential
  • Enabling additional account-security features
  • Avoiding unprotected public networks
  • Keeping browsers and devices updated
  • Reporting suspicious account activity promptly
  • Ignoring unexpected requests for passwords or payment details

How and When Is This Privacy Policy Updated?

We may revise this Privacy Policy when our services, technology, data practices, or legal obligations change.

Updates may be made to reflect:

  • New website or application features
  • The introduction of new service providers
  • Updates to cookie or analytics technologies
  • Changes in Nigerian privacy or regulatory requirements
  • New security and fraud-prevention practices
  • Changes to how long certain records are retained
  • Clarifications requested by users or regulators

The most recent revision date should be displayed near the beginning or end of this policy. Users are encouraged to check that date whenever they return to the page.